Política de reembolso

DVA Mechanics Return Policy

At DVA Mechanics, your satisfaction is our top priority. We’re committed to delivering high-quality automotive accessories that elevate your vehicle’s performance and functionality. If you’re not completely satisfied with your purchase, we’re here to help make things right!

30-Day Return Policy

You have 30 days from the date you receive your item to initiate a return.

Eligibility for Returns

To qualify for a return:

• The item must be in the same condition you received it.

• Items should include all original packaging and accessories.

How to Start a Return

1. Contact Us: Email us at dvamechanics@gmail.com to request a return.

2. Approval Process: Once approved, we will provide you with detailed instructions on how to send your item back.

Please note: We do not provide return shipping labels. The customer is responsible for shipping costs.

3. Return the Item: Ensure the item is securely packaged to prevent damage during transit.

Damaged or Defective Items

Inspect your order upon arrival. If the item is defective, damaged, or if you received the wrong product, contact us immediately at dvamechanics@gmail.com. We’ll resolve it through a replacement or refund right away.

Exchanges

If you need a different item, the quickest way is to:

1. Return the original item following our return process.

2. Place a new order for the desired item.

Refunds

Once your return is received and inspected, we will notify you by email regarding the status of your refund.

• Please allow additional time for your bank or credit card company to process the refund.

If more than 15 business days have passed since approval and you haven’t received your refund, contact us at dvamechanics@gmail.com.

Important Conditions

• Condition of Returned Items: Items must be returned in their original, unused condition. Products showing signs of use or damage may not qualify for a refund.

• Secure Packaging: Use the original packaging to return your item whenever possible. If unavailable, ensure the item is well-protected during shipping.

Need Assistance?

For questions about our return policy or help with a return, please contact us at dvamechanics@gmail.com. Our support team is here to provide an excellent customer experience every step of the way.